1. Allergen Policy
Allergen Policy at Alayesh Sweets
At Alayesh Sweets, we are committed to providing delicious and safe Arabic sweets for everyone. However, we would like to inform you that some of our products contain ingredients that may cause allergies, such as nuts, dairy, gluten, eggs, and peanuts. Due to the nature of our sweet preparation, cross-contamination between ingredients may occur in the kitchen.
Guidelines for Customers:
- If you have a food allergy, please notify us before placing your order through our website alayeshsweets.com or by contacting our customer service team.
- We will do our best to accommodate your needs, but we cannot be held responsible for any allergic reactions resulting from the consumption of our products.
- We advise customers with severe allergies to refrain from purchasing our products due to the risk of cross-contamination.
Our Commitments:
- We strive to provide accurate information about the ingredients used in each product.
- We follow strict cleaning procedures for equipment and tools, but we cannot guarantee that our products are entirely free from allergens.
- We provide a detailed list of ingredients for each product on our website.
Supporting Legal Clauses:
- According to Article 4 of the Dutch Warenwet, companies must provide clear and accurate information about ingredients that may cause allergies.
- According to Article 7 of the EU Food Information Regulation (EU) Nr. 1169/2011, allergens must be listed on food products.
- According to Article 6:185 of the Dutch Civil Code (BW), the company is not liable if the customer fails to inform us of their allergy in advance.
Protecting Both Parties:
- We advise customers to carefully read the ingredient list before purchasing.
- If we are not informed about the allergy in advance, we cannot be held responsible for any allergic reactions.
2. Disclaimer on Food Quality Upon Delivery
Disclaimer on Food Quality Upon Delivery
At Alayesh Sweets, we are committed to delivering fresh and high-quality sweets to our customers. However, the quality of our products may be affected during the delivery process due to factors beyond our control, such as:
- Weather conditions (e.g., extreme heat or rain).
- Delivery delays due to traffic congestion or other circumstances.
- Mishandling of the package by the delivery company.
Our Commitments:
- We use special packaging to maintain the quality of products during delivery.
- We collaborate with reliable delivery companies to minimize the risk of delays or damage.
- We provide clear instructions to delivery companies on how to handle packages.
Guidelines for Customers:
- Please inspect the package upon receipt and ensure its safety and quality.
- If you notice any damage to the product, please contact us within 24 hours of receipt.
Supporting Legal Clauses:
- According to Article 7:17 of the Dutch Civil Code (BW), the company is not liable for any damage or changes in product quality due to external factors such as delivery delays.
- According to Article 6:89 of the Dutch Civil Code (BW), the customer must inspect the product upon receipt and notify the company of any issues within 24 hours.
Protecting Both Parties:
- We are not responsible for any damage that occurs after the package is delivered to the customer.
- If we are not notified of any issues within 24 hours of receipt, we will not be able to address the complaint.
3. Return & Cancellation Policy
Return & Cancellation Policy at Alayesh Sweets
- You may cancel your order through our website alayeshsweets.com before preparation begins without any additional charges.
- Once preparation has started, the order cannot be canceled or refunded.
- If there is an issue with your order, please contact us within 24 hours of receipt through our website or customer service to resolve the matter.
- We do not accept returns of consumed or opened sweets due to food safety reasons.
- No food items can be returned after 14 days from the date of purchase, as per Article 7:17 of the Dutch Civil Code (BW).
Guidelines for Customers:
- Please inspect your order upon receipt and ensure its safety and quality.
- If there is any issue, please contact us immediately to resolve the matter.
Supporting Legal Clauses:
- According to Article 6:230o of the Dutch Civil Code (BW), the customer has the right to cancel the order within 14 days of receipt, except for perishable goods like sweets.
- According to Article 7:17 of the Dutch Civil Code (BW), perishable goods cannot be returned after delivery.
Protecting Both Parties:
- We do not accept returns of opened or consumed products due to food safety reasons.
- If we are not notified of any issues within 24 hours of receipt, we will not be able to address the complaint.
4. Privacy Policy
Privacy Policy at Alayesh Sweets
At Alayesh Sweets, we are committed to protecting the privacy of our customers. We collect and use your personal data securely and transparently in accordance with the General Data Protection Regulation (GDPR).
Data We Collect:
- Name, address, email, and phone number.
- Order details and purchase history.
How We Use Your Data:
- To process and deliver your orders.
- To communicate with you regarding your orders or inquiries.
- To improve our services and your shopping experience.
Protecting Your Data:
- We use encryption technologies to protect your data from unauthorized access.
- We do not share your data with third parties without your consent.
Supporting Legal Clauses:
- According to Article 5 of the GDPR, data must be processed lawfully and transparently.
- According to Article 6 of the GDPR, the customer’s consent must be obtained before collecting their personal data.
Protecting Both Parties:
- We are not responsible for any data breaches caused by customer negligence (e.g., sharing passwords).
- In the event of a data breach, we will notify customers and the relevant authorities within 72 hours.
5. Terms and Conditions
General Terms and Conditions for Alayesh Sweets
- All orders through alayeshsweets.com are subject to the company’s terms and conditions.
- Prices displayed on the website include taxes and may change without prior notice.
- We reserve the right to reject or cancel any order in case of a pricing or description error.
- The customer is responsible for providing accurate information when placing an order.
- All intellectual property rights for the content and brand on the website belong to Alayesh Sweets.
- Food items cannot be returned after 14 days from the date of purchase, as per Article 7:17 of the Dutch Civil Code (BW).
- For inquiries, please contact us through the website or customer service.
Supporting Legal Clauses:
- According to Article 6:193 of the Dutch Civil Code (BW), clear and transparent terms and conditions must be provided to the consumer.
- According to Article 6:230p of the Dutch Civil Code (BW), order confirmation must be sent via email within 24 hours.
Protecting Both Parties:
In case of any fraudulent activity, we will take appropriate legal action.
We reserve the right to reject any order that appears suspicious or contains inaccurate information.
